Judith De Kempeneer leads customer experience at IDDI, bringing together IDDI’s technology services, project management, and business services teams around one shared goal: delivering a consistently high-quality experience for every customer, throughout their relationship with the company.  

With nearly three decades of experience in the CRO industry and more than 20 years at IDDI, Judith brings extensive knowledge of clinical research operations, service delivery, and customer relationships. During her time at IDDI, she has held a range of senior operational and business leadership roles and has played an important part in developing the processes and services that support customers today. 

As Vice President of Customer Experience, Judith is passionate about understanding what matters most to customers and turning IDDI’s scientific, operational, and technical expertise into an experience that matches the quality-of-service customers expect. Her focus is on building strong, lasting customer relationships and creating meaningful customer experiences.  

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